Support Center (Underway)

Here, you can find answers to your questions and get the help you need. Check out our FAQs and discover various support options available to enhance your experience with our software.

Common Questions

Got questions about our software? Here are some quick answers you might find helpful.
How can i contact Xytec?

You can contact us by direct discord message at files.0001

You may also join or old discord server https://discord.gg/W6j54cwJtT – But beaware that responds times are longer than direct discord message.

For issues related to the software:

  • Try any of the fixes listed on the troubleshooting page further down.

 

  • If you are still having issues, join the private costumer discord by linking your discord in your costumer area.
    • Create a ticket and one of our 50 support members will help you out.

Please follow the detailed guide that you recieved in your order confirmation.

If your still have questions – Contact me on discord: files.0001

Easy Steps for Common Issues

If you’re facing any hiccups, you’re not alone. Here’s a guide to troubleshoot common problems quickly. These straightforward steps will help you tackle your issues head-on, making it easier to get back to enjoying your gaming experience.

# 1.2 Error
  • Uninstalling the latest windows update fixes this issue.
  • Make sure both CFG and DEP are disabled in your Exploit protection settings.

Tutorial

MAKE SURE TO INJECT BEFORE OPENING OBS OTHERWISE YOU WILL NEED TO OPEN FIVEM AGAIN

  1. Inject redENGINE (“Injected Success”),
  2. Open OBS click on sources and make a new source > Game Capture
  3. Go onto Game Capture > properties > disable capture third-party overlays (such as steam)
  4. Activate OBS Virtual Camera
  5. Go in to Discord > Share Screen > Capture Devices > OBS Virtual Camera
  1. Go to Windows Security, Device Security, Core Isolation Details, Disable Core Isolation and Microsoft Vulnerable Driver Blocklist.
  2. Restart your pc.
  1. Go to windows defender > disable real time protection AND tamper protection
  2. Download dcontrol: Dcontrol Download
  3. After downloading unzip it. password: sordum
  4. Open dcontrol.exe and disable windows defender
  5. Open redENGINE and have fun!

https://www.microsoft.com/en-us/download/details.aspx?id=35

Install and execute this to fix d3dx9_43.dll and xinput1_3.dll

  1. Disable ipv6 on your network settings
  1. Try to check if your internet connection is stable. Disable firewall. Use VPN for example NordVPN.
  2. For “Details: 1006 TLS handshake failed” redownload redENGINE from https://redengine.eu/customerarea/download
  1. The game has released an update, please wait patiently while our team checks it out.
  2. Please do not open tickets, we’re automatically notified of this issue when it occurs
  1. Disable the two settings CFG & DEP in exploit protection, restart your computer after;
  2. Try to inject
  1. We’ve detected an issue with your device that suggests it may be using a spoofer and we’re unable to verify it’s authenticity. To resolve this, please:
     
    1. Run the attached file with administrator privileges
    2. Restart your computer
    3. Try launching our loader again
    If you’re still getting an HWID error, let us know
  1. Likely cause: Your Windows username has a space or invalid character in it, please create a new local windows user without any special characters or spaces in it